faq
Everything you need to know so you can use our mockups like a pro. If questions come up, please email [email protected]
Who are you, folks?
It’s Andrea, Álvaro and Alberto. We are a team of designers born and based in beautiful Southern Spain. We created Bendito Mockup as a response to our own needs as creatives. We fell in love with the idea of creating unorthodox mockups that could help us with our projects at Al Alimón Studio. And we hope they help you too.
May I send you a love letter?
For sure! Our studio address is the following: San Jerónimo, 17. 18001, Granada, Spain.
What am I purchasing from your website?
Bendito Mockup offers Adobe Photoshop mockups delivered in PSD files. Our mockups will allow you to showcase your designs in real-life scenarios without having to create and photograph the physical product. If you don’t have a credit card and don’t want to pay with paypal, please send a mail to [email protected]
What types of licenses do you offer?
We offer two types of licenses: Standard and Extended. Our Standard License is intended to meet the needs of small businesses, freelancers and students. The Extended License is thought to meet the needs of agencies as well as medium sized and large companies.
What is the license for freebie products?
All of the free products you have downloaded from our website come with a Standard License. Please contact us if you think you might need an Extended License for using our freebies.
What type of license do I need?
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What payment methods are accepted?
We accept the majority of credit/debit cards. We use Stripe to securely process credit card data. All transactions are SSL (Secure Socket Layer) protected: this means that your information is securely transmitted during the processing of all payments. In case you don’t want to use your credit card we also accept PayPal and Apple Pay.
Information related to the processing of personal data (art. 13 GDPR)
We accept the majority of credit/debit cards. We use Stripe to securely process credit card data. All transactions are SSL (Secure Socket Layer) protected: this means that your information is securely transmitted during the processing of all payments. In case you don’t want to use your credit card we also accept PayPal and Apple Pay.
Can I get a refund?
Due to the nature of our products, all sales of files are final. So sorry: we do not offer refunds for downloaded goods.
Can I get an invoice?
Sure! We attach PDF invoices for every purchase. You will receive a copy of your invoice via email once the purchase process has been completed. If it doesn’t appear, please check your spam folder.
Can I avoid paying VAT?
If you are company registered outside Spain you can avoid paying the 21% Spanish VAT tax by providing your own VAT number in the checkout process. Please contact us if you need more clarification about this.